01 / SOLHEA
01 / Listen and design
A workshop with management, coordination, administration and quality. Map steps, responsibilities and issues, select a representative Journey and define requirements and deadlines.
02 / SOLHEA
02 / Configure and validate
Branding, roles, forms and rules in a demo environment with synthetic data. Verify Staff/Patient flows, languages, accessibility, security and relevant integrations, recording corrections.
03 / SOLHEA
03 / Pilot gate
Privacy assessment, DPA, security review, runbooks, backup/restore and incident response contribute to a formal GO / NO-GO. Software tests alone do not authorize use with real patients.
04 / SOLHEA
04 / Measure and improve
Agree on a baseline and KPIs: checkpoint completeness, ownership times, manual contacts and perceived usability. Retrospectives inform later versions without promising unproven percentages or ROI.